How we handle your information
We are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a visitor and member.
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, and medication details when you fill out enrollment or contact forms. We also automatically collect analytics events such as form submissions, phone number taps, and page paths to help us improve our service.
2. Chat Interactions
When you use our AI chat assistant, your messages are processed by OpenAI's API to generate responses. Conversation content is not stored permanently on our servers but may be retained by OpenAI subject to their privacy policy. Do not share sensitive personal health information through the chat widget.
3. How We Use Your Information
We use the information we collect to enroll you in medication assistance programs, respond to inquiries, improve our website experience, and measure the effectiveness of our contact options. We do not sell your personal information to third parties.
4. Cookies and Analytics
We use cookies and analytics tools to understand how visitors interact with our site. This includes tracking which pages are visited, whether phone links are tapped, and whether contact forms are submitted. You may decline cookies via the banner displayed on your first visit.
5. Data Retention
Analytics event records (call clicks, form submissions) are retained for up to 24 months to allow trend analysis. Form submission data is retained only as long as necessary to fulfill your request or as required by law.
6. Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise these rights, contact us at support@mylifelinerx.com. California residents may have additional rights under the CCPA.
7. Healthcare Information
MedLifeLineRx is a membership and advocacy service and is not a covered entity under HIPAA. However, we treat all medication and health-related information you share with us with strict confidentiality and use it solely to provide the services you request.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at support@mylifelinerx.com or by mail at 6001 W. Palmer Lane, Ste 370 #226, Austin, TX 78727.
Last updated: January 2026